Based on the unit BSBCMM101A Apply basic business communication skills for Certificate II or III in Business (AQTF: Australian Qualifications Training Framework). Suitable for secondary, vocational and adult students. Fully editable to adapt for specific teaching needs.

Based on unit BSBCUS201A Deliver a service to customers from Certificate II or III in Business (AQTF: Australian Qualifications Training Framework). Suitable for seconday, vocational and adult students. Fully editable to adapt for specific teaching needs.